1. Purpose of Collecting Personal Information
HearthlynByVan collects customers’ personal information for the following purposes:
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To process orders and deliver products
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To contact customers regarding orders and provide customer support
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To provide information about products, services, or promotional programs (with the customer’s consent)
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To improve website quality and enhance the user experience
2. Scope of Information Collected
The personal information we may collect includes:
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Full name
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Phone number
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Email address
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Shipping address
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Content of communications between the customer and HearthlynByVan
We do not collect sensitive information such as bank account details or personal passwords beyond what is necessary for the intended purposes.
3. Use of Information
Customers’ personal information is used internally by Hearthlyn by Van and solely for the purposes stated above.
We do not share, sell, or exchange personal information with third parties, except in the following cases:
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With the customer’s consent
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When required by competent authorities in accordance with applicable laws
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For the purpose of delivery services to fulfill orders
4. Data Retention Period
Customers’ personal information is stored within HearthlynByVan’s system:
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Until the purposes of collection have been fulfilled
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Or upon the customer’s request for deletion of their information.
In all cases, personal information will be protected in accordance with applicable regulations.
5. Data Security Commitment
HearthlynByVan is committed to:
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Implementing appropriate security measures to protect personal information
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Preventing unauthorized access, loss, or misuse of customer information
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Restricting internal access to personal data
However, in the event of unforeseen incidents caused by objective factors (such as cyberattacks or system errors...), HearthlynByVan will promptly cooperate in resolving the issue and take necessary measures to minimize potential risks.
Privacy Policy
HearthlynByVan is committed to respecting and protecting the privacy of our customers when accessing and using our website. This Privacy Policy outlines how we collect, use, and protect your personal information.
6. Customers’ Rights Regarding Personal Information
Customers have the right to:
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Review and update their personal information
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Request that their information not be used for marketing purposes
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Request the deletion of their personal information from our system
All requests may be submitted through HearthlynByVan’s official contact channels.
7. Cookies and Tracking Technologies
The HearthlynByVan website may use cookies and similar tracking technologies for the following purposes:
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To store and retain user access information
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To improve and enhance the overall user experience
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To analyze website traffic and user behavior for service optimization
Users have the right to manage, restrict, or disable cookies at any time through their browser settings
8. Policy Changes
HearthlynbyVan reserves the right to amend or update this Privacy Policy as necessary.
Any changes will be clearly published on the website and shall take effect from the date of posting.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the official communication channels listed on the HearthlynByVan website.
We are committed to responding in a timely and appropriate manner.